Frequently Asked Questions
Q: Is my data secure with the hosted version?
A: Yes, all data that comes in and out of the web version is encrypted using the highest standards available ( 256 Bit Encryption). WITSTracking.Net is a certified secured web site.When you use the program you will see the lock icon on the lower right hand corner of the web browser, which indicates that the site is certified secure. For more details feel free to contact us or visit the secure certificate at www.thawte.com
Q: Is the information in WITS sensitive or confidential?
A: Not usually, WITS stores the information typically found on a package such as a tracking number, recipient carrier and sender.This information is already with the sender and the carrier, however, WITS secures this data anyway for your protection.
Q: How does WINN Solutions service customers using the hosted version?
A: We connect to the computer remotely.This is the same thing as sitting next to the client at their own computer.This also eliminates the need to wait for a technician to come to your physical site.
Q: Do I have to share a database if i use the Hosted version?
A: No.You will have your own database and no one else shares or has access to it.
Q: How long is data stored in WITS?
A: Typically data is stored for any period of time that you prefer.
Q: Would I be charged per transaction?
A: No, WITS is licensed per workstation and per handheld computer.There is no charge per transaction or for bandwidth usage.
Q: What do I need to get started?
A: A PC with Microsoft's Windows XP or Vista with Microsoft's .Net framemwork, Internet Explorer and an internet connection.
