Q: How much will WITS cost me?

A: WITS is licensed per workstation seat and per mobile seat. Pricing begins at $1895 per year and includes implementation, training, support and all features. You may qualify for volume discounts or GSA pricing if you represent a government agency. Equipment pricing varies depending on your needs. Please click here to see sample pricing on equipment and mobile software.

Q: Does using WITS force a new work process on my existing receiving and delivery processes? Will we have to reorganize our mail routes to “comply” with the WITS item tracking process?

A: WITS features were incorporated as a result of ongoing feedback gathered over 17 years from corporate mail and receiving managers from many different industries. WITS was the pioneer, “first to market” in automating the tracking of items “the last mile”. Our clients wanted a system that would be flexible and economical while providing the information necessary to better manage their packages, people and processes. WITS is now “best in market” in allowing you to record, track and report on your current delivery process, as well as give you the tools to analyze and measure all the moving parts of your workflow.

Q: My IT dept says data security is the first concern with any SaaS application. Is my data secure with the hosted version?

A: Yes, all data transmitted in and out of WITS is encrypted using Federal agency standards (256 Bit) frequently updated and regularly upgraded. Witstracking.net is also a certified secure website so you will see always the “lock icon” in the lower right hand corner of the web browser which indicates that the site is certified secure. For more details feel free to contact us or to visit www.thawte.com to learn more about secure certificates.

Q: Is the information in WITS sensitive or confidential?

A: Not usually, but it is our many diverse clients that get to make that determination. WITS stores the information typically found on packages such as a tracking number, recipient, carrier and sender. This information is already often posted on the internet with the sender and carrier. However, WITS secures this data behind “financial transaction level” firewalls and backups for your protection .

Q: How does Winn Solutions service customers using the SaaS version?

A: We connect to your computer remotely via the internet. This is the same as sitting next to the client at their own computer. This also eliminates the need to schedule a technician to come to your physical site and wait for them to come up to speed on the problem. Our hardware maintenance service agreements include 100% repair and replacement.

Q: Do I have to share a database if I use the SaaS version?
A: No, you will have your own database and no other client has access to it. In addition, there are partitions between your organizations specific applications...(IE: Fed Ex packages vs. asset tracking), that allow for individual permission access, tracking and reporting data. You can build as many tracking applications as you desire for the same low rate.

Q: Do the maintenance contracts include technical support and version maintenance?
A: Yes, WITS includes unlimited technical support and free, but not forced upgrades.

Q: How long is data stored in WITS?
A:Typically data is stored for any period of time that you prefer.

Q: Would I be charged per transaction?
A: No, WITS is licensed per workstation and per handheld computer. There is no charge for the number of tracking applications, transactions or for bandwidth usage.

Q: What do I need to get started?
A: A PC with Microsoft Windows XP Professional, Windows Vista Business or Windows 7 Professional with the Microsoft .Net Framework and an internet connection.

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